Day 1: confirm receipt
Resend the invoice link, identify the due date and ask the client to confirm that the invoice reached the right person.
Day 3: request a payment date
Ask for the exact date payment will be released. Record the answer so a promise does not disappear in chat.
Day 7: state the impact
Refer to your agreed payment terms and explain any contractual late fee, pause in work or hold on final files.
Day 14: formal escalation
Send a final notice through email, address the responsible finance contact and follow the dispute or recovery process allowed by your contract and local law.
Frequently asked questions
How do I ask for payment without sounding rude?
Use neutral facts: identify the invoice, amount, due date and the confirmation you need. Avoid emotional or apologetic language.
Should I charge a late fee?
Only apply fees that were clearly agreed in your contract and are allowed in the relevant jurisdiction.